ITIL

The ITIL (Information Technology Infrastructure Library) framework is designed to standardize the selection, planning, delivery and support of IT services to a business. It is the most accepted framework for IT Service Management (ITSM) in the world
The goal is to improve efficiency and achieve predictable service levels. The ITIL framework
enables IT to be a business service partner, rather than just back-end support. ITIL guidelines and best practices align IT actions and expenses to business needs and change them as the business grows or shifts direction
The ITIL processes are grouped into stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each of the five stages is focused on a specific phase of a services lifecycle. It is often the domain of the largest IT-centric businesses such as Microsoft, Hewlett-Packard and IBM, along with other major enterprises in retail, finance, pharmaceuticals, entertainment and manufacturing.
To enhance the quality of IT service management within an organization, this certification is most suited for:
IT Managers/Support teams
System Administrators/Analysts
Operations Managers
Database Administrators
Service Delivery Professionals
Quality Analysts
Application Management team/Development team
Process Owners/Practitioners
ITIL Foundation certification training course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services

 

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